Zoomph FAQ's
Analytics
Q: I moderated hundreds of items, but the Geolocation report is only showing information for a few contributors. Why is that?
A: Contributors must have the geolocation feature turned on in their devices in order for us to gather this information.
Q: What is ZPoint?
A: The ZPoint is a unit of attention that helps us measure the influence of an author or piece of content within a conversation. We keep track of all the relevant data within the conversation, and we use that data to estimate the attention given to any author or piece of content., A: ZPoints don't measure someone's general influence in the world. Instead, they’re great for comparisons in context, allowing you to see who and what drove the conversation in a particular slice of the web over a particular slice of time.
Billing
Q: Can I pay by phone?
A: Zoomph only allows online payments at this time. We may implement phone payments in the future if there is a high demand for it.
Q: Can I pay online?
A: Yes, Zoomph’s primary billing system is run online and is facilitated through credit card payments. Account Managers may update the credit card on file via the “Billing” tab in their account settings.
Q: When is my account charged?
A: Your account will be charged on the second day of each month. There will be an auto-payment, made to the current credit card you have connected to your account.
Q: When is my account charged?
A: Your account will be charged on the second day of each month based on the plan you are signed up for. If the credit card fails to be charged after eight (8) days, you will be prompted with a warning and your account become inactive. If the bill still has not been paid after an additional ten (10) days following the warning, your account will be canceled.
Curating
Q: Can Zoomph pull posts from Private Facebook pages?
A: No.
Q: Can Zoomph pull Tweets from protected Twitter accounts?
A: No.
Q: How can I add more moderators to my account?
A: If you are the Account Manager, go to the “Account” tab and then click on the “User Profiles” tab. Click “Add New User” and fill out the form to add another user to your account.
Q: How can I pull in more than 1 million items in my account?
A: Contact us to create a custom capacity for your account.
Q: We have more than one moderator now. Will we be moderating the same content?
A: No, Zoomph is set up so that each moderator is given different content to filter. You can always see what your peers have approved or rejected by clicking on those feeds, but you’ll never be competing to moderate the same items. That would get ugly… fast.
Here’s a tip: try not to approve too much content at once. New items push old items out of the feed, so you want to give newly approved items a chance to be displayed!
Q: When I connect to Twitter it by default tries to connect Zoomph to my Twitter account however I don’t want to connect that account, I want to connect to an entirely different Twitter account (Example: my company’s.) How do I prevent this?
A: You may have your Twitter account logged in on the browser you are also using to manage your Zoomph feed. If this is the case, simply log out of your Twitter account. The next time you link Twitter, you should be able to enter in an alternative Twitter account to sync to your feed.
Custom Backgrounds
Q: It’s really cool and all, but can I get rid of the Zoomph logo for my display?
A: No prob – for clients with OMG or TMI packages, we can customize the display to match the look and feel of your brand.
Q: Oooh… custom backgrounds!? How do I get one of those?
A: Contact Zoomph to set up an OMG or TMI package!
Display
Q: Are the search terms case-sensitive?
A: No. The search terms will collect the same results regardless of whether you use upper case or lower case.
Q: Can I add some of my own words to be auto-rejected?
A: Have at it! Go to “Feeds”, find your feed and click “Edit”. Type in the words, separated by commas and click “Add Words” under the “Advanced” section.
Q: Do I have to approve/reject every item?
A: Not at all. Once you have a some items cycling through the display, you can let new items sit in pending for as long as you like.
Q: I am having trouble finding an item I just approved. What gives?
A: The items in the “Approved” feed are listed in the order they were originally posted on the site you’re pulling from (Facebook, Twitter, etc.), NOT in the order they were approved.
Q: I still don’t see any new content to moderate.
A: If your internet connection is working, check the site you’re pulling content from (Facebook, Twitter, etc.) It may be down.
Q: What happens when I mark a item as “Spam”?
A: All items by that author will automatically move to the “Rejected” feed from that point forward.
Q: What is the difference between “Refresh” and “Load More”?
A: Let’s say you are set to view 10 items at a time. If you’ve moderated 3 out of those 10 items, clicking “Refresh” will give you 3 more items to moderate, keeping the total to 10. “Load More” will send 10 items in addition to the 7 you haven’t looked at yet, raising the total to 17. Yes, Zoomph can do math!
Q: What is the Inappropriate Language List?
A: Just what it sounds like! It’s a list of bad words deemed too inappropriate (by our Ninjas) to broadcast in front of general audiences.
Q: Why doesn’t Zoomph automatically approve my content for me?
A: When it comes down to it, you are the best judge of your feeds. You are moderating thoughts by other people, and humans can be pretty sneaky with how they phrase things. Only you have the power to recognize sarcastic remarks and craZ $ym80lz. Use it wisely!
Q: Will I be able to see which items get auto-rejected based on the Inappropriate Language List?
A: Yes, all auto-rejected content gets sent to the “Rejected” feed, so you can always have access to all content mentioning your keywords; you can spare your audience the tasteless stuff!
Getting Started
Q: I am creating a feed, how many terms can I search per feed?
A: Currently we allow a maximum of 20 search terms per feed
Q: What do I need to Zoomph at my event?
A: Make sure you have two screens: one for moderating and one for displaying your content. If you have purchased a custom package with custom background, let our Zoomph Ninjas know the dimensions and stats of your display screen, so they can ensure your background display looks its best. Triple check to make sure you have a strong internet connection.
Q: Which browsers support Zoomph?
A: Current versions of Google Chrome, Firefox, Safari, and Internet Explorer (9+)
Keywords and Search
Q: My Zoomph display is not taking up the entire screen! How do I get rid of the top bar of my browser?
A: If you have a Mac, hit the double arrow key in the top right corner of your screen. For PCs, hit the F11 key on your keyboard. Voila!
Q: What is that white icon to the left of people’s items showing up on my Zoomph display?
A: Their avatar may have not loaded in time or they might not have an avatar at all. Don’t worry, it won’t happen for all your items.
Q: What is the difference between One Item Mode and Q&A Mode?
A: Item Mode automatically shows a new item every 7 seconds, with the option of showing 1 or 3 items at once. In Q&A mode, the moderator decides when to show the next item.
Q: What other cool Ninja shortcuts do you know?
A: We can’t tell you everything, otherwise we’ll have to … you know … But you can press the 'L' key to switch to Logo mode, 'Q' to switch to Q&A mode, '1' to display a single item, or '3' to display three items at a time. You’re welcome.
Q: What's the difference between my feed's "Title", "Description", and "Display Title"?
A: The title and description are just for your internal use, for internal notes or comments to help your team remember the purpose of your feed. The Display Title is what will show up on the feed's public displays.
Q&A Mode
Q: How do I navigate between items in Q&A mode?
A: The questions you want displayed are listed under the “Queue” tab on the Q&A page of the site. Determine the order you want the questions to appear by clicking the blue “Top” arrow button or clicking and dragging the left hand corner of the item. Click “Next Question” or the arrow keys on your keyboard to start displaying questions in your designated order. You can also use the “Previous” and “Next” buttons on the Q&A page to navigate.
Q: I am tagging items in my curation queue as “Q&A” however I don’t see them on my Q&A queue. Why is this?
A: Currently the Q&A module allows you to have up to 50 questions in your “Q&A Queue”. If you add more than 50 to the “Q&A Queue” they will go to the “Hidden” tab on the Q&A module.
Q: I just thought of a new feed! Can I create it on my own?
A: Sure! Just go to the Feeds tab and click on “Create a Feed”. You will have to use the standard Zoomph background, though. Custom backgrounds cannot be uploaded to the system without the help of our highly-trained Zoomph Ninjas.
Q: I only want to display content from today, how do I show that?
A: Navigate to your feed’s settings, under the Display tab, you can designate the range of content you like to display from including but not limited to, number of items, number of days or items from a certain date to present.
Q: If I mark an item as “Q&A”, can I bring it back to the “Approved” feed later?
A: Yes, you can approve or reject (or designate for Q&A) any content in any feed at any time.
Q: Why would I want to "hide” questions?
A: This feature is for the questions you don’t want to display to the public but may want to come back to later. For example, you’ll probably want to hide duplicate questions. If you checked off the “AutoHide questions” box when you created the feed, you should monitor the “Hidden” tab for new and overlooked content.